Information of Technical Support Microsoft in Indonesian

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As early if there is a problem with Microsoft products, can contact Microsoft Customer Service, later if this level issue is not resolved, then the FU to the next level or the next part.

PT Microsoft Indonesia
18th floor Tower II Jakarta Stock Exchange Building
Sudirman Central Business District
Jl. Jend. Sudirman Kav. 52-53
Jakarta 12190
Indonesia

Phone: 21-2551 8100
Customer Service: 21-515 5151, Monday through Friday, until 18:00
Upon entry into the PBX Microsoft, select 1 (Bhs.Indonesia) - 3 (Technical) - _? _ (Optional).
Fax: 21-515 0411

Advice, if the phone there is a system timer, then once connected with customer service (hearing Name CS her whom) and then immediately notify Identity:
- Name
- Phone numbers of local and if you use HP should not be used when a low signal, so that the Microsoft could easily contact.
- Email. So that no one use the spelling in naming the email address.
After that smokers describe the problems faced. In case of telephone communication was disconnected because of a timer, low signal, try waiting a moment then the Customer Service will try to call back.

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Associated with activation or to obtain a License Key from Microsoft's products can contact:
- Email: Seapa [add] microsoft.com -> Suggestions, use the international language, because here the support is not necessarily Indonesia.
- Web: Microsoft Activation

At the time of requesting activation / License Key, send the data that is in Sertifcate Microsoft (in the form of one sheet of A4 paper proof of purchase microsoft products officially) we obtain from Microsoft Reseller.

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If there is a problem with License Key or media (DVD) Microsoft software, can contact VLSC (Volume Licensing Service Center). To contact here can contact Customer Service and ask for connecting to the relevant section.

Phone: 62-21-2551 8100
Customer Service: 62-21-515 5151.
Upon entry to PBX Microsoft, select the menu: 1 (Indonesia) - 5 (MSDN, Media) - 1 (Indonesia) - _? _ (Optional) ,
Talk with Mr. Irfan or another.
Email: vlservp [add] microsoft.com

Moreover, it can call
the Toll Free Number (s): 001 803 44 3033, 44 3033 001 803
Toll Number (s): +65 6622 1235

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(update log, 31 Desember 2011)

All logs with problems associated with the "Windows Server Standard 2008 R2" on this blog has been resolved, with the number of times communication with the Customer Service, Technical Support of Microsoft Indonesia (like the one above).

It turns out that the source of this problem is due to the existence of a " miss communication " antata buyer, seller (reseller) & Seapa Microsoft. Up to DVD software that was obtained "Windows Server Standard 2008" while the License Key that was obtained "Windows Server 2008 R2 Standard". But here are not discussed who is wrong or right, as a result of the incident can be taken (lessons).

The lesson from this incident:

- Before buying consult Ko to who knows (resellers, info on the internet, friends who already use, CS Microsoft) on the product to be purchased.

- Make sure the DVD version of the software that was purchased matches the License Key obtained. Because according to the development of technology, the software version of rapidly rising (different).